Terms and Conditions

Quality and Satisfaction Guarantee

At Tecnica Ser S.A de C.V, we strive to offer the highest quality products, backed by our satisfaction guarantee. Our warranty policy is designed to provide you with peace of mind and confidence in every purchase you make with us.

Duration of the Warranty:

• All our products come with a standard 1-year warranty, ensuring their performance and quality. In cases where the manufacturer sets a different warranty period, we will clearly inform you in the product description.

Warranty Process:

• In the unlikely event that you experience any issues with your product during the warranty period, please contact our customer service team as soon as possible. You can do this through our online form or by sending an email to [email protected].

Steps to Follow:

1. Initial Contact: Inform our team about the issue and provide relevant details, such as your order number and a detailed description of the situation.

2. Case Assessment: Our team will review your request and provide you with the necessary instructions for the next step.

3. Return Instructions: In some cases, product return may be required. We will provide clear instructions on how to carry out this process easily and efficiently.

4. Repair or Replacement: Depending on the nature of the issue, we will proceed with the repair or replacement of the product in a timely manner.

Commitment to Customer Satisfaction:

• We are committed to resolving any warranty issues fairly and efficiently. Your satisfaction is our priority, and we will work diligently to ensure you receive the product and service you deserve.

At Tecnica Ser S.A de C.V, your trust is invaluable. Thank you for choosing us as your provider of quality products. We are here to provide you with a worry-free shopping experience. Thank you for being part of our community!